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By continuing with Google or Apple, you agree to our User Agreement and Privacy Policy.
By continuing with Google or Apple, you agree to our User Agreement and Privacy Policy.
Effective date: 8 October 2026
This Cashback and Referral Rewards Program Policy explains how the Fun Padel bonus system works, how customers and coaches can earn rewards, how those rewards may be used, and what happens to bonuses in the event of an order cancellation, product return, or changes to the program terms.
The Program is operated by SURPRESACENTUADA UNIPESSOAL LDA, trading under the Fun Padel brand ("Fun Padel", "we", "us", "our").
By participating in the Program, the user agrees to the terms set out in this Policy. This Policy should be read together with the Fun Padel Terms and Conditions of Use and Sale, Privacy Policy, and Return and Refund Policy.
Fun Padel allows registered users to earn cashback on purchases, as well as additional rewards for referring new customers to Fun Padel.
Accrued bonuses are displayed in the user’s account as a bonus balance in euros (€). The amount shown in the bonus balance may be used toward future purchases from Fun Padel in accordance with this Policy.
The bonus balance is not a bank or payment account, and bonuses are not funds held by Fun Padel on behalf of the user. Bonuses cannot be withdrawn to a bank card or account, received in cash, sold, exchanged for money, or transferred to another user.
Accrued bonuses do not expire under the current terms of the Program.
There is also no minimum bonus balance that must be accumulated before bonuses can be used.
Registered Fun Padel users receive 3% cashback on purchases that qualify under the Program.
Accrued cashback is credited to the user’s bonus balance and may subsequently be used toward future purchases from Fun Padel.
For example, if the purchase amount eligible for cashback is €100, at a 3% cashback rate the user receives €3 in bonuses.
The cashback amount is calculated automatically as the applicable percentage of the purchase amount that participates in the bonus Program.
Cashback calculation rules:
The amount of accrued cashback is displayed in the user’s account.
A registered Fun Padel user may receive a personal referral or promo code and share it with a friend or another new customer.
A referral code may only be used when a new customer registers.
For the purposes of this Policy, a “New Customer” means a person who has never previously made a purchase from Fun Padel and has never previously been registered in the Fun Padel system.
When a new user applies a valid referral code during registration and places their first order that qualifies under the Program, the new customer receives 5% cashback on that order.
The Fun Padel user whose referral code was used for that order receives a 5% referral reward.
Accordingly, the first order of a new customer is subject to a 5% cashback reward for the new customer and a 5% reward for the user who referred them.
This referral reward applies only to the first qualifying order placed by the new customer.
After the first order, the new customer moves to the standard Program terms and receives 3% cashback on subsequent purchases.
The user who referred that customer does not receive an ongoing reward from the customer’s subsequent orders under the standard customer referral Program.
There is no fixed limit on the number of new users a customer may invite using their referral code, provided that they are genuine new users and the Program is used as intended.
Creating additional or fictitious accounts, self-referrals, or taking other actions solely for the purpose of artificially obtaining referral rewards is not permitted.
A separate referral Program applies to coaches or Coach accounts approved by Fun Padel.
The coach receives a personal referral or promo code that may be shared with players or students.
When a new customer makes their first purchase using a valid coach code, the customer receives 10% cashback on the first order, and the coach receives a 10% reward based on the applicable purchase amount.
For example, if a player’s first order is €100 and the entire amount qualifies under the Program, the player receives €10 in bonuses and the coach receives €10 credited to their bonus balance.
For all subsequent orders, the player receives the standard 3% cashback.
The coach who referred that player subsequently receives a 3% reward on each subsequent order placed by that player, provided that the referral relationship between the player and the coach remains recorded in the Fun Padel system and the order qualifies under the Program.
There is no fixed limit on the number of players or students a coach may invite.
Coach rewards are credited to the coach’s Fun Padel bonus balance and may be used to purchase products from Fun Padel.
Such rewards are not cash payments to the coach and cannot be withdrawn to a bank account or received in cash.
If the word “commission” is used in the interface, advertising materials, or other Program materials, it means a bonus reward credited to the Fun Padel balance, unless otherwise expressly agreed with the coach in a separate written agreement.
Cashback and referral rewards are accrued in connection with purchases that qualify under the Program.
An order must remain valid for the related reward to remain permanently on the bonus balance.
If the Fun Padel system uses a pending status, bonuses may initially be displayed as pending confirmation. In that case, they become available for use after the conditions specified in the system have been met.
If an order is subsequently cancelled, fully or partially returned, or refunded, the corresponding cashback and referral rewards may be cancelled or recalculated in accordance with this Policy.
The available bonus balance may be used as a discount when placing future orders with Fun Padel.
There is no minimum bonus amount required for use.
A user may use their available bonus balance to pay up to 100% of the purchase value, subject to the functionality available during checkout.
If the user uses only part of the accumulated bonuses, the remaining amount stays on the user’s bonus balance and does not expire under the current terms of the Program.
If the bonus balance is insufficient to cover the full amount due, the remaining balance is paid using one of the payment methods available from Fun Padel.
Bonuses may be used exclusively within Fun Padel. They cannot be converted into cash, withdrawn to a bank account, sold, or transferred to another account.
A customer may request cancellation of an order if the order has not yet been shipped, subject to its current status and the Fun Padel cancellation procedure.
If bonuses were used when placing such an order, the corresponding amount of bonuses will be returned to the customer’s bonus balance after the cancellation has been successfully completed.
Cashback or referral rewards accrued in connection with a cancelled order are not retained. If they have already been credited to the bonus balance, Fun Padel has the right to make the corresponding adjustment and cancel such accrual.
The purpose of such recalculation is to restore the bonus balance to the position it would have been in if the cancelled purchase had not been made.
A customer’s right to return products and receive a refund is governed by the Fun Padel Return and Refund Policy and applicable consumer protection laws.
This Bonus Policy does not limit the customer’s statutory rights to withdraw from a distance contract, return goods, or receive a refund where provided by law.
If a customer used bonuses to pay for a product that is subsequently properly returned, the corresponding amount of used bonuses will be returned to the customer’s bonus balance in accordance with the return calculation.
If cashback was awarded to the customer for a returned product or order, that cashback may be cancelled.
Referral rewards received by other users or coaches in connection with an order that has been returned may also be cancelled or recalculated.
In the case of a partial return, cashback and related referral rewards are recalculated based on the final value of the portion of the order retained by the customer that qualifies under the Program.
Accordingly, bonuses and referral rewards are awarded only on purchases that are ultimately completed.
If bonuses were credited incorrectly due to a technical error, duplicate transaction, incorrectly determined order amount, or another obvious error, Fun Padel has the right to adjust the bonus balance to the amount that should actually have been credited under this Policy.
If a user believes that cashback or another reward has been calculated incorrectly, they may contact Fun Padel support at support@funpadel.pt.
Fun Padel will review the relevant order and bonus transaction and, where necessary, adjust the balance.
An obvious technical or visual error in the system does not create a right to retain bonuses to which the user was not actually entitled under the terms of the Program.
The Fun Padel Cashback and Referral Rewards Program is intended to reward genuine purchases and genuine referrals of new customers.
Fun Padel may refuse to award bonuses, suspend their use, adjust, or cancel bonuses where there are reasonable grounds to believe that they were obtained through fraud, abuse, or manipulation of the Program.
Such cases may include creating duplicate or fictitious accounts, self-referrals, creating fictitious purchases, manipulating referral codes, coordinated transactions undertaken solely to obtain bonuses, or systematically abusing the product return process in order to obtain an unjustified bonus benefit.
Any adjustment made by Fun Padel must relate only to bonuses or transactions connected with the relevant breach or abuse.
Fun Padel may from time to time run special promotions under which the amount of cashback or referral rewards differs from the standard terms of this Policy.
For example, Fun Padel may run temporary campaigns offering increased or double cashback.
If separate terms apply to a specific promotion, product, category, promo code, or special offer, those terms will be communicated to the user before the relevant purchase is made or together with the information about the promotion.
The terms of a special promotion apply to qualifying purchases during the period of that promotion.
If no separate special terms have been communicated, the standard rules of this Policy apply.
Fun Padel may from time to time update the bonus Program, including changing the standard cashback rate, referral rewards, bonus eligibility requirements, or other Program mechanics.
Material changes to the Program terms apply to future transactions and are communicated to users in a clear manner through the Fun Padel website, user account, email, or another appropriate communication channel.
A change to future Program terms does not, by itself, result in the cancellation of bonuses that were properly earned by the user before the new terms took effect.
At the same time, Fun Padel may adjust bonuses in cases of order cancellation, product return, refund, technical error, fraud, Program abuse, or in other cases expressly provided for in this Policy.
If Fun Padel decides to discontinue the bonus Program entirely, users with a valid bonus balance will be informed of the Program’s termination and will be given a reasonable period in which to use their accumulated bonuses, unless otherwise required by applicable law.
To operate the bonus and referral Program, Fun Padel may process information about user accounts, orders, referral codes, relationships between users and coaches, bonus transactions, and current bonus balances.
Personal data is processed in accordance with the Fun Padel Privacy Policy and applicable data protection laws.
More detailed information about what data Fun Padel collects, why it is used, and how it is protected is provided in the Privacy Policy.
This Policy governs exclusively the operation of the cashback and referral rewards Program.
Purchases of products themselves remain subject to the Fun Padel Terms and Conditions of Sale, delivery terms, Return and Refund Policy, and other applicable rules.
If any provision of this Policy conflicts with a mandatory consumer right that cannot be contractually limited, that consumer right shall prevail.
This Policy is governed by the laws applicable to the activities of SURPRESACENTUADA UNIPESSOAL LDA, without limiting any mandatory consumer rights that may apply to a particular user under the laws of their country.
Nothing in this Policy is intended to exclude or limit rights that cannot be excluded or limited under applicable law.
If a User has questions regarding the accrual or deduction of cashback, referral rewards, coach bonuses, a missing transaction, or an incorrect bonus balance, they may contact Fun Padel support at support@funpadel.pt.
To quickly identify and verify a bonus transaction, Fun Padel support may ask the User to provide:
Requests concerning missing or incorrectly credited bonuses are accepted within 30 (thirty) calendar days from the date of the relevant purchase or the fulfilment of the promotion conditions.
Fun Padel aims to review such enquiries within 4 business days after receiving all required information from the User.
Company name: SURPRESACENTUADA UNIPESSOAL LDA
Registered address: Rua Branca Edmée Marques nº 122, 2755-237 Alcabideche, Cascais, Portugal
Commercial register: Lisbon Commercial Registry Office
VAT / NIF: 518 744 175
Website: https://www.funpadel.pt/
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